Shipping Policy

Effective Date: June 11, 2026

Thank you for shopping with Kustom QT Beauty. We are committed to processing and shipping your orders as efficiently as possible. Please review our Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received and verified.

Business days are Monday through Friday and exclude weekends and holidays.

During periods of high order volume, promotions, holidays, product launches, or unforeseen circumstances, processing times may be extended.

Kustom QT Beauty reserves the right to delay shipment if additional payment verification or fraud prevention measures are required.

Shipping Timeframes

Once an order has been processed and shipped, estimated delivery times vary based on the shipping method selected and carrier performance.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Kustom QT Beauty is not responsible for delays caused by:

• Shipping carriers

• Severe weather conditions

• Natural disasters

• Customs processing

• Government actions

• Labor disruptions

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

Shipping Rates

Shipping rates are calculated at checkout based on:

• Package weight

• Package dimensions

• Shipping destination

• Selected shipping service

Applicable shipping charges will be displayed before final purchase confirmation.

Order Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing tracking information, when available.

Customers are responsible for monitoring shipment progress using the tracking information provided.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information at checkout.

Kustom QT Beauty is not responsible for packages delayed, lost, misdelivered, or returned due to:

• Incorrect addresses

• Incomplete addresses

• Invalid addresses

• Customer entry errors

If an order is returned to us due to an address issue, the customer may be responsible for additional shipping fees before the package can be reshipped.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Kustom QT Beauty is not responsible for lost, stolen, delayed, or missing packages that are marked as delivered by the carrier.

Customers should:

• Verify the shipping address provided

• Check with household members, neighbors, or building management

• Contact the shipping carrier directly

• File a claim with the carrier when applicable

While we may assist customers in locating packages, we cannot guarantee replacement or reimbursement for carrier-confirmed deliveries.

Damaged Shipments

Customers must inspect packages immediately upon delivery.

If a package arrives damaged, customers must notify Kustom QT Beauty within 48 hours of delivery by emailing kustomqtbeauty@gmail.com.

Please include:

• Order number

• Description of the damage

• Photos of the damaged product

• Photos of the shipping box

• Photos of the shipping label

Failure to report shipping damage within 48 hours may result in denial of the claim.

Refused Deliveries

Orders refused by the recipient and returned to Kustom QT Beauty may be subject to:

• Return shipping charges

• Restocking fees

• Original shipping charges

These costs may be deducted from any eligible refund.

International Orders

Customers are responsible for all applicable:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Government fees

Kustom QT Beauty has no control over these charges and cannot predict their amount.

Refusal to pay customs fees does not qualify for free returns or full refunds.

Shipping Restrictions

Kustom QT Beauty reserves the right to restrict shipping to certain locations, regions, states, countries, or territories at our sole discretion.

Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.

Kustom QT Beauty is not liable for loss, theft, delay, or damage occurring after carrier acceptance except where required by law.

Order Cancellations

Orders may only be canceled before processing begins.

Once an order has been processed, packed, or shipped, cancellation requests cannot be guaranteed.

Customers should review our Refund & Return Policy for information regarding returns and refunds.

Contact Information

Kustom QT Beauty

Email: kustomqtbeauty@gmail.com

For questions regarding shipping, delivery, or tracking, please contact us at the email address above.